TIANJIN ZIWIN TECHNOLOGY CO.,LTD.
TIANJIN ZIWIN TECHNOLOGY CO.,LTD.

Service

Technical Help
Technical Help
ZIWIN has an experienced technical support team that is ready to provide timely and professional technical support services to our customers.
After-Sale Service
After-Sale Service
ZIWIN warrants that its products are free from defects in materials and workmanship under normal use and service conditions. In the event of a verified product defect, ZIWIN’s responsibility shall be limited, at its option, to the repair or replacement of the affected product. ZIWIN shall not be responsible for any indirect, incidental, or consequential damages arising from the sale, installation, or use of its products, including but not limited to loss of profits, project delays, system downtime, or third-party claims. In all cases, ZIWIN’s total liability shall not exceed the original purchase price paid for the product in question.
Shipping Info
Shipping Info
Packing MaterialZIWIN’s products are protected with high quality packing foam/air packed pouches and packed with corrugated paper (single or double packing) or non-fumigation wooden box. All the pack...
03/27
2026
Auto-Tracking Failing on PTZ Cameras: Edge AI Calibration Guide
Auto-tracking is one of the most advanced features in modern PTZ cameras. It allows the camera to automatically detect and follow people or vehicles without manual control. However, many users find th...
03/26
2026
PTZ Camera Offline? ONVIF Protocol & IP Connectivity Fixes
If your PTZ camera keeps going offline, the problem is usually not the camera itself but the network connection, cabling, or configuration settings. Many users experience unstable connections, frequen...
03/24
2026
Troubleshooting PTZ IR Illuminators: Why Night Vision Fails [2026]
Night vision is one of the most important functions of a PTZ camera. However, many users find that the camera works perfectly during the day but becomes completely dark or unclear at night. These are ...
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