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TIANJIN ZIWIN TECHNOLOGY CO.,LTD.
TIANJIN ZIWIN TECHNOLOGY CO.,LTD.

Technical Help

ZIWIN has an experienced technical support team that is ready to provide timely and professional technical support services to our customers.


Email Support
Email Support
Remote Online Support
Remote Online Support
Phone/Video Conference
Phone/Video Conference
On-Site Support
On-Site Support
Support Ticket

Submit your technical support request using this form. The ZIWIN technical support team will give you a preliminary reply within 24 hours.


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NEWS CENTER
03/27
2026
Auto-Tracking Failing on PTZ Cameras: Edge AI Calibration Guide
Auto-tracking is one of the most advanced features in modern PTZ cameras. It allows the camera to automatically detect and follow people or vehicles without manual control. However, many users find th...
Read More
03/26
2026
PTZ Camera Offline? ONVIF Protocol & IP Connectivity Fixes
If your PTZ camera keeps going offline, the problem is usually not the camera itself but the network connection, cabling, or configuration settings. Many users experience unstable connections, frequen...
Read More
03/24
2026
Troubleshooting PTZ IR Illuminators: Why Night Vision Fails [2026]
Night vision is one of the most important functions of a PTZ camera. However, many users find that the camera works perfectly during the day but becomes completely dark or unclear at night. These are ...
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